<< Click to Display Table of Contents >> Spider RFID Reader Tool   Troubleshooting

Sometimes things do not work out as expected, if so please read through this section before contacting your service organization or dealer. Chances are that you are able to solve the issue yourself.

The section 'Troubleshooting' is set up in a Symptom - Prognosis - Resolution format, that is first the symptom is given, then the possible causes and then the resolution for those causes.

 

Symptom(s): I cannot analyze cards

Prognosis: Spider RFID Reader is not in HID RAW Mode

Scope: N/A

Resolution:

A - let it automatically go to to HID RAW Mode

 

Symptom(s): My Spider RFID Reader does not respond

Prognosis: Spider RFID Reader is not connected

Scope: N/A

Resolution:

A - Connect the Spider RFID Reader to the USB port of your PC or laptop

 

Symptom(s): My Spider RFID Reader acts strange

Prognosis: RFID Card reader either version too old or the firmware is a mismatch with the configuration or the hardware

Scope: N/A

Resolution:

A - Please contact our inepro Service Portal at https://service.inepro.com/

 

Symptom(s):

Prognosis: Your Project Lock Token does not match the one in the Spider RFID Reader

Scope: All Spider RFID Readers / All Spider RFID Reader Tool later then 2.2.

Resolution:

A - Retrieve the correct Project Lock Token.

 

Symptom(s):

Prognosis: Your Configuration Password does not match the one in the Spider RFID Reader

Scope: All Spider RFID Readers / All Spider RFID Reader Tool later then 2.2.

Resolution:

A - Retrieve the correct Configuration Password.

 

If the solutions on this page did not resolve your problem or if your problem wasn't listed here or you have more questions, please contact our inepro Service Portal at https://service.inepro.com/